Returns and Refunds

Returns and exchanges

We offer a 14-day returns policy from the date you receive your item. You must tell us within 14 days of receiving your item that you would like to return it (help@studioparga.com). You will then have a further 14 days to return your items to us once you have notified us.

Please post your returns to: 2 Chelsea Close, Lincoln, Lincolnshire, LN6 0XF, UK

Please ensure you return your items in the same condition you received them and in the original packaging. We are unable to refund or exchange items that are returned to us in an unsaleable condition and not in their original packaging.

Returns can take up to 14 days to process.

The customer is responsible for paying the postage for any returned items. We recommend that you send any returned items using a tracking service. Please note that we cannot accept responsibility for the loss or damage of any returned goods, so please hold onto your postal tracking information. Until we receive the item(s), we are not responsibility for the item(s).

We are unable to refund shipping costs.

Please contact us at help@studioparga.com before returning any items and clearly state your order number and relevant contact information in the e-mail.

Damaged Delivery

We do our best to ensure that your products arrive in perfect condition. However, should your order arrived damaged in any way then please let us know immediately and we will be happy replace the damaged item.

Our policy is to offer replacements for damaged items free of charge. Please note that we do not offer refunds for damaged items. If you do not wish for a new replacement item to be shipped then we kindly ask that you to initiate a returns process instead.

Important: Please be sure to take photos of both the package and the damaged product and send these together with any other relevant information about the claim to help@studioparga.com

Please include your order number in the e-mail.

Terms and conditions 

For further details and information regarding shopping with Studio Parga please refer to our terms and conditions.